Redrow Case Study

Neutral Vendor Solution Case Study

Redrow is a prominent and large-scale house builder committed to enhancing people'’s quality of life. With a legacy spanning almost five decades, they have crafted top-tier homes and communities, exceeding 100,000 homes constructed nationwide.

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The extensive utilisation of agency workers is a core component of Redrow'’s approach to recruiting contingent labour for their construction sites. They require a diverse range of skilled labour on short notice for assignments of varying durations.

The Background

Temporary recruitment poses several hurdles for Redrow. A primary challenge has been ensuring consistency in cost and service delivery from suppliers. The continuous turnover of temporary staff necessitates an ongoing recruitment process, which can be both time-consuming and costly. Moreover, the lack of visibility and control over compliance for temporary workers engaged on Redrow sites has been a significant concern. This uncertainty regarding costs and compliance prompted a need for enhanced management of Redrow'’s temporary labour resources.

• They have an extensive recruitment profile encompassing over 120 sites across the country.
• Costs for resources fluctuate.
• The hiring processes are inconsistent.
• There is no group visibility into candidate payment structures.
• Potential issues exist regarding contractor eligibility and compliance.
• Multiple invoices are received from various suppliers.
• Group leverage isn't fully optimised

This situation hindered Redrow from leveraging the opportunities offered by Datum RPO's temporary recruitment outsourcing solution.

The Solution

Datum RPO proposed a radically different approach, emphasizing the benefits of a Vendor Neutral solution. This approach provided the necessary structure, impartiality, transparency, and scalability to meet Redrow's diverse needs effectively.

• Datum collaborated with Redrow to comprehensively understand and integrate their existing and future supply requirements
• They worked with existing providers while bringing in new ones
• All panel providers underwent rigorous screening and audits, adhering to standardized contractual terms, service levels, and key performance indicators
• Datum introduced a customised Online Management Portal to furnish crucial management data, enforce compliance, streamline invoicing, and automate administrative tasks
• Following the contract award, Datum became fully integrated into Redrow's operations, overseeing end-to-end management of site-based contract labour requirements
• Datum delivered a fully managed solution comprising a robust supplier network capable of addressing 100% of Redrow's site-based labour needs throughout the UK. This network can expand in line with Redrow's evolving requirements, all while ensuring compliance, providing management insights, and facilitating auditing to allow Redrow to focus on core business activities.

The Result

• Achieved significant cost reductions.
• Enhanced performance.
• Offered complete transparency at a group level.
• Conducted extensive compliance checks and audits.
• Managed a network of 69 panel suppliers.
• Provided a range of over 90 roles to date.

Main Outcome:

• The solution was implemented nationally across the group, demonstrating its functionality and success within the organisation
• The implementation process was seamless and achieved by engaging with all suppliers and standardising contractual and commercial terms
• A technology system was put in place to ensure robust visibility and control, benefiting business users
• Full systems and process support were extended to the hiring community via webinars, telephone support, and on-site meetings
• Datum promptly addressed concerns about quality and compliance within the existing supply chain, conducting thorough on-site and remote audits of all incumbent workers. These audits revealed multiple compliance and process deficiencies, all of which were rectified through the introduction of robust action plans and follow-up meetings. This ensured that standards were elevated, and compliance was achieved, thus eliminating all risk for Redrow.

Client Testimonial

We were eager to explore opportunities to make our procurement of temporary labour more compliant and cost-effective.Datum RPO's solution allowed us to maintain relationships we've had for years while introducing cost savings and a robust compliance and audit program. This has provided us with greater confidence in hiring compliant and suitable resources. Furthermore, having access to a comprehensive overview of our spending, with details on where, with whom, and on what, has been highly valuable. Datum RPO's support has enabled us to focus on other critical areas of our business. I've thoroughly enjoyed working with the Datum team over the past 5 years and look forward to our continued partnership”

Head of Commercial at Redrow

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