Pilgrims' Friend Society Case Study

Pilgrims' Friend Society

Pilgrims' Friend Society faced significant challenges with the use of agency labour in its business. This was primarily because it had multiple agency relationships in each of its 11 locations.

Using so many suppliers meant that they were working on many different terms and conditions, they had a myriad of charges in place and there were concerns over legal compliance and the legitimacy of how the workers were being paid.